FAQ

How much is shipping?

Shipping is free on every order to the United States.

How long will my order take?

Orders are processed in 1–3 business days and then usually arrive in 5–9 business days. You'll get a tracking number by email as soon as your order ships.

Where do you ship from?

Our products ship from warehouses in the United States. Items in one order may arrive in separate packages.

Do you ship outside the US?

Not right now. We currently ship to US addresses only.

My item arrived damaged or isn't working. What do I do?

Sorry about that! Contact us within 30 days of delivery with your order number and a photo of the problem, and we'll send a replacement or a full refund.

Can I return something I changed my mind about?

Please read our Refund policy, or contact us before sending anything back so we can tell you if the item is eligible.

Can I change or cancel my order?

Contact us as soon as possible. We can usually change or cancel an order before it ships, but not once it's on its way.

How do I choose the right collar size?

Measure around your dog's neck just behind the ears, then add 1–3 inches. If your dog is between sizes, choose the larger one.

How can I reach you?

Use our contact form. Real people read every message and reply within 1–2 business days.